Returns & Exchanges

EXCHANGES

We replace items within 30 days of purchase if they are defective or damaged. If you would like to exchange a product please send us an email at info@solidstateformen.com

REFUNDS

We offer a 30 trial period. If you’re not sold by night 30, you can return your product, even if you’ve used it. You will get a full refund. The return shipping is covered in Sydney, Melbourne, Brisbane, Adelaide and Perth. Outside of these areas return shipping isn't covered. We'll get you to ship the product back to our warehouse in Melbourne.

HOW DO I RETURN SOMETHING?

To return your product, you should mail your product to the following address and email, info@solidstateformen.com with your order number and date of shipment.

Solid State
442 Auburn Road
Hawthorn VIC 3122
Australia

SATISFACTION GUARANTEE

If you are not 100% satisfied with your purchase within 30 days we will provide a full refund on your order. Simply email info@solidstateformen.com and quote your order number and detail why you were not satisfied.