FAQ

The worlds only solid grooming company.

Melbourne, Australia with all raw materials also locally sourced.

Solid State grooming products are a wax-based alternative to traditional water-based products.

Never. We only test on willing human beings.

Swipe a finger across the cologne and apply to your pulse points on the neck and wrist. A little goes a long way; your warm skin unlocks the layers of scent throughout the day. Throw the small, sturdy tin into your pocket or bag and reapply as required. LEARN MORE 

Store Solid State away from direct sunlight and don’t leave it in a hot car. The wax-based ingredients benefit from being kept close to your body, such as a pocket, as your body heat will soften the wax  slightly and allow for easier application. Solid State will last for around two years if stored correctly.

You can purchase the full range of Solid State products right here. Solid State is also available from a range of boutique stores and barbershops. CLICK HERE to view our list of stockists. If you know of a great business and would love them to stock Solid State, tell them to get in touch with us.

Solid State process all payments via Shopify and accept payment via Visa, Mastercard, Amex and PayPal & Bitcoin.

Absolutely. We happily offer an exchange or refund of your Solid State cologne if you change your mind. CLICK HERE for more details.

Unfortunately due to the high volume of requests and the difficulties in shipping, we don’t provide samples.

We’d love to hear from you. Just head to our BECOME A STOCKIST page and fill out the details in the contact form. We’ll get back to you shortly.

We ship worldwide with the exception of a few countries that encounter issues with assurance of delivery, to find out whether we offer shipping simply enter your country at check out. For all international orders we use DHL Global mail, and for all Australian orders we use e-parcel.

Yes! We provide tracking on all orders worldwide.

INTERNATIONAL:

All International orders are shipped using DHL Global Mail and take between 10-14 days on average to arrive, but sometimes longer. Tracking is provided on all international shipments.

AUSTRALIA:

All our orders are shipped within 48 business hours from our warehouse in Melbourne and shipping times vary depending on your location. Please note that timeframes do not include weekends as our fulfilment centre and postal services do not operate over weekends.

METROPOLITAN MELBOURNE: 1-3 business days 
COUNTRY VICTORIA: 3-4 business days 
SYDNEY, CANBERRA AND ADELAIDE: 2-4 business days
BRISBANE AND TASMANIA: 3-4 business days
OTHER CAPITAL CITIES: 5-6 business days
EVERYWHERE ELSE WITHIN AUSTRALIA: 3-14 business days
PERTH: 2 business days
Most remote areas: 3 - 5 business days

Express shipping is available Australia wide for $12.95. Express shipping time outside of capital cities varies depending on your location.

Please note that order fulfilment does not take place on Victorian (Australia) Public Holidays and shipping will be delayed accordingly.

In the occurrence that your parcel has an international duty or import tax applied to it upon arrival in your country, we are unable to accept responsibility for this charge. We do take all possible measures to try to ensure that your parcel will arrive to you without a duty tax by labelling it as a gift with low value, and it is uncommon that taxes are applied to our parcels, however any extra charges are the responsibility of the customer when purchasing from an international merchant such as us. We are based in Australia and find that the only country applying duty to shipments is the UK.