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FAQ's

You can think in Italian, while speaking in Portugese. You’re the best at everything — even the things you’re not. You can play Mozart. On a recorder. Yet you still have a question? It’s probably here.


I’M INTRIGUED. WHAT IS SOLID STATE?

We have that effect. Solid State is the world’s only solid grooming company. We act like it’s no big deal, but deep down, we know it is.

I HEARD YOUR PRODUCTS WERE MADE BY SACRED MONKS SOMEWHERE IN TIBET. IS THIS TRUE?

Not quite. All Solid State products are made in Melbourne, Australia using local ingredients that we pretend were sourced from exotic places around the world. Not that we need to; the local Australian botanicals are quite clearly the best.

WHY IS SOLID STATE GROOMING SO MUCH SMARTER, SEXIER, COOLER, MORE GOOD LOOKING AND GENERALLY BETTER THAN TRADITIONAL GROOMING?

Solid State grooming is like a cherry red ’69 Ferrari Dino with tan leather interior. Traditional grooming is like a ’99 Toyota Corolla with a little tree air freshener in New Car Smell. Why? Here’s three reasons: Solid formulas mean you can clean that manly face, or tame that wild hair with your bare manly hands. They’re wax-based — not water-based — so the planet will love you. Not just because you smell nice. Our products are 80% smaller and more convenient than traditional products, yet they last longer. Genius.

WHAT ARE THE PRODUCTS MADE FROM?

Picture it: Kakadu Plum from deep in the Australian wilderness. Sage Oil, sourced from the souks of Marrakech. Violet Leaf from a lonely tree atop a mountain in Iceland. Our ingredients don’t come from those places, but you get the idea. More info on our products here.

DO YOU ALSO SELL SPRAY COLOGNE, FOR MORE INFERIOR MEN?

How dare you.

DOES SOLID STATE TEST ON ANIMALS?

If you’re referring to the wild man, yes. If you’re referring to fluffy bunnies, absolutely not.

I WANT TO BE MORE IMPRESSIVE SO I’M SWITCHING TO SOLID COLOGNE. HOW DO I USE SOLID COLOGNE?

Congratulations. Swipe a finger across the cologne and apply to the pulse points on your neck and wrist. Toss it in your pocket or bag for touch-ups. Fix yourself a drink and sit by the phone, which should be ringing any minute. Solid State cologne enjoys being close to your body. Your body heat will soften the wax, allowing for easier application.

HOW DO I STORE THIS STUFF?

There’s just one rule: don’t leave it in direct sunlight. Other than that, you can store Solid State products wherever your grooming is kept: in your bag, in the bathroom cupboard or in the teeny tiny space you’ve been assigned in the shower.

HOW LONG DOES IT LAST?

Provided you don’t ignore our one simple rule, Solid State products can last for 12 months. We told you: small but mighty.

BUT WILL IT MELT?

Never, but lovers might.

I WANT IT. I NEED IT. WHERE DO I BUY IT?

This is awkward. Not sure how you missed it, but you can shop Solid State right here at solidstateformen.com — where is says Shop. Old-fashioned type? Solid State is also available from a range of boutique stores and barbershops, which you can find here. If you know of a business that should be stocking Solid State, tell them to get in touch with us. But not between 8-9pm. That’s when we comb our hair.

I’D LIKE YOU TO TAKE MY MONEY. WHICH PAYMENT METHODS DO YOU ACCEPT?

Solid State processes all payments via PayPal, and accepts payment via Visa, Mastercard, Amex and PayPal.

FOR SOME STRANGE REASON, I’D LIKE TO RETURN A PRODUCT. WHAT’S YOUR POLICY?

Product arrived damaged or defective? Changed your mind? Had one too many whiskeys and ordered something without realising? We exchange and refund all products within 30 days of purchase. Click here for details.

CAN I TRY BEFORE I BUY?

Well, no. Thanks to the sheer volume of requests and the logistical nightmares, we don’t offer samples. What we do offer is loophole for rebellious types, in the form of a 30-day trial period. If your extraordinarily soft skin hasn’t convinced you by then, you can return your product — even if you’ve used it — for a full refund. Click here for details.

I OWN AN EXTRAORDINARY BOUTIQUE OR BARBERSHOP. CAN I BECOME A STOCKIST?

You sound like our kind of person. Do you also tell the most interesting stories at parties? Click here to enquire about becoming a stockist and we’ll get back to you ASAP.

IS THERE ANYTHING YOU CAN’T DO? ANYWHERE YOU WON’T GO?

No and no. We ship worldwide — with the exception of a small group of countries that do not guarantee delivery. To find out whether we can reach you, enter your country at checkout. Australian orders will be sent via e-parcel and international orders will be sent via DHL Global Mail.

WILL MY ORDER COME WITH TRACKING?

Yes — all orders worldwide come with tracking. You’ll receive your tracking number in your confirmation email, then you can take the day off and wait for it to arrive.

I’M EXCITED AND IMPATIENT. HOW LONG WILL MY ORDER TAKE TO ARRIVE?

We would be too, if we were you.

AUSTRALIA: All Australian orders are shipped within 48 business hours from our Melbourne warehouse, but shipping times vary depending on where you are. The below timeframes do not include weekends or public holidays as our fulfilment centre is closed, and we’re probably out climbing a mountain without a shirt on or something. Also, the post office is shut. Tracking is provided on all international shipments.

METROPOLITAN MELBOURNE: 1-3 business days.

REGIONAL VICTORIA: 3-4 business days.

SYDNEY, CANBERRA AND ADELAIDE: 2-4 business days.

BRISBANE AND TASMANIA: 3-4 business days.

PERTH: 3-5 business days.

OTHER MAJOR CITIES: 5-6 business days.

EVERYWHERE ELSE IN AUSTRALIA: 3-14 business days.

THE REST OF THE WORLD: All international orders are shipped within 48 hours from our Melbourne, Australia warehouse and will take — on average — 7-14 business days to arrive. In rare cases, it may take a bit longer, if customs decides to hold onto your shipment for any reason (stopped in their tracks by the intoxicating scent, no doubt). If you purchase your products on a weekend, or a Victorian or Australian public holiday, we’ll process your order on the next business day.

DO INTERNATIONAL ORDERS GET SLAPPED WITH DUTY AND IMPORT TAXES? Us? Never. But your country? Maybe. We’ll label your parcel as a gift with low value, so you can avoid duty and import taxes. Unfortunately, we can’t take responsibility for any additional charges applied to your parcel upon entry into the country. You’ll need to take it up with your president.

DO YOU HAVE ANY OTHER LIFE ADVICE?

Yes. If you see a grown man riding a scooter, cross the street.



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