Covid-19

COVID-19 Update

To all our loyal customers - we hope you're staying safe during these tough times. This update is to inform you that we are operating as per usually, with added protection across our warehousing, ensuring that your orders are dispatched in a safe manner. We are sanitising frequently, keeping the 1.5m distance rule, and doing our best to keep up with your orders. Please read below - due to COVID-19, please expect some delays.

Disclaimer: We humbly ask your understanding and patience due to the current Coronavirus situation. Standard shipping will be delayed for all countries. We will continue to work to deliver products as soon as possible while we keep our close attention on the situation. Please also note that there may be a delay in updates from your tracking number - this is not on our end, it is due to the shipping carrier, so please keep this in mind when tracking your parcel.

Standard Shipping times

Shipping within AUS takes between 2-7 business days.

Shipping within NZ takes 10 business days.

Shipping within USA takes between 7-11 business days.

Shipping within UK and Canada takes between 8-12 business days.

Shipping within Europe takes between 8-15 business days (depending on your local post services).

COVID-19 time period

Shipping within AUS takes between 5-10 business days.

Shipping within NZ takes 10-15 business days.

Shipping within USA takes between 7-12 business days.

Shipping within UK and Canada takes between 15-20 business days.

Delivery

Solid State is not responsible for any failure to deliver products on time or at all to the fullest extent permitted by law if such failure results from an event beyond its reasonable control. An event beyond its reasonable control would include but is not limited to war, rebellion, labour strike, natural disaster such as an earthquake or an endemic or pandemic such as COVID-19. In such circumstances we shall use reasonable endeavours to deliver the product to you once the event no longer prevents us from doing so.